IRS hiring more than 5,000 positions in Austin, Kansas City, Ogden

Issue Number:​ ​ 2022-10

Inside This Issue

  1. IRS hiring more than 5,000 positions in Austin, Kansas City, Ogden
  2. Reminder: Face-to-face IRS help available on Saturday, March 12 in more than 30 cities
  3. IRS unveils voice, chat bots to provide faster service, reduce wait times
  4. Child and Dependent Care Credit can help families, others
  5. Revised FAQs: 2021 Child Tax Credit and Advance Child Tax Credit Payments
  6. Tax Time Guide: IRA contributions for 2021 can be made until April 18
  7. IRS to hire collection contact representatives in Mississippi; job openings posted in special Delta initiative
  8. Watch a video about the benefits of the Work Opportunity Tax Credit

1.​ ​ IRS hiring more than 5,000 positions in Austin, Kansas City, Ogden


To help serve taxpayers during this challenging tax season, the IRS is hiring for more than 5,000 positions in its service processing centers in Austin, Texas; Kansas City, Mo.; and Ogden, Utah. These positions fall under a special hiring condition called direct-hire authority. New hires may expect to begin work within 30-45 days of their job offer. Virtual and in-person hiring events are scheduled. This article is also available in Spanish.

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2.​ ​ Reminder: Face-to-face IRS help available on Saturday, March 12 in more than 30 cities


Many IRS Taxpayer Assistance Centers (TACs) will offer face-to-face help without an appointment on Saturday March 12, from 9 a.m. to 4 p.m. You can find the TAC locations offering this service here. This article is also available in Spanish and Simplified Chinese.

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3.​ ​ IRS unveils voice, chat bots to provide faster service, reduce wait times


Tax pros: Inform your clients about the availability of voice and chat bots on two of the IRS’s specialized toll-free telephone help lines and on IRS.gov. This technology enables taxpayers with simple payment or collection notice questions to get what they need quickly and avoid waiting. The bots are now available to help taxpayers with:

  • One-time payments
  • Frequently asked questions and
  • Collection notice clarification

This article is also available in Spanish.

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4.​ ​ Child and Dependent Care Credit can help families, others


Filing season reminder: Taxpayers who pay expenses for the care of a qualifying person while working or looking for work may qualify for an important credit. The Child and Dependent Care Credit is expanded for tax year 2021. This means more taxpayers will qualify this year than ever before, and the credit will be worth more. Taxpayers with an adjusted gross income of more than $438,000 are not eligible for this credit. This article is also available in Spanish.

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5.​ ​ Revised FAQs: 2021 Child Tax Credit and Advance Child Tax Credit Payments


The IRS updated its frequently asked questions (FAQs) on the 2021 Child Tax Credit and the Advance Child Tax Credit Payments. These updates are to help eligible families properly claim the credit when they prepare and file their 2021 tax returns. This article is also available in Spanish.

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6.​ ​ Tax Time Guide: IRA contributions for 2021 can be made until April 18


Your client may be able to claim a deduction on her 2021 return for a contribution to an Individual Retirement Arrangement (IRA) made through April 18, 2022. This article is also available in Spanish and Simplified Chinese.

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7.​ ​ IRS to hire collection contact representatives in Mississippi; job openings posted in special Delta initiative


As part of a Servicewide effort to help underserved communities, the IRS is looking for applicants to staff a new call site in Mississippi starting this spring. The IRS will hire approximately 10 collection contact representatives in Clarksdale, Miss., to staff an IRS Automated Collection System (ACS) site, where they will answer​ calls from taxpayers to help them​ resolve their tax-related issues. Both English and bilingual Spanish positions are available. Applications are being accepted through March 16.

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8.​ ​ Watch a video about the benefits of the Work Opportunity Tax Credit


Giving someone a work opportunity may translate into a business tax credit for your client and greater stability for a family. Watch a new video about Work Opportunity Tax Credit (WOTC) benefits. WOTC is a federal tax credit available to employers who hire individuals from certain targeted groups who have faced significant barriers to employment.

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