The CIS Ombudsman Publishes New Video and Translations of Outreach Materials

Dear Stakeholder, ​ ​ ​ ​ ​ ​

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) has published new resources for individuals and employers who are seeking case assistance from our office.

These resources include an informational video (in English) that provides an overview of the CIS Ombudsman’s mission and highlights examples of the types of case assistance provided by the office.​ ​

The CIS Ombudsman has also translated its informational brochure and case assistance infographic into the following languages: Spanish, Arabic, Chinese, French, Haitian Creole, Portuguese, Russian, Somali, and Vietnamese. These materials provide step-by-step instructions on how to submit a request for case assistance to our office using Form DHS-7001 along with an overview of the steps that the CIS Ombudsman takes once we receive a request for case assistance.

More Information​

Please visit the CIS Ombudsman’s resources webpage for additional resources to help navigate the citizenship and immigration process.

The CIS Ombudsman is dedicated to assisting individuals and employers seeking to resolve problems with USCIS whenever possible.

For more information on our office, please visit our website. Please also consider completing the CIS Ombudsman Customer Satisfaction Survey. We appreciate your feedback.

Helpful Resources


Annual Report

Frequently Asked Questions

Immigration Resources

Contact the CIS Ombudsman

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