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As required by Congress, we reviewed the Department of Homeland Security’s corrective action plan (DHS CAP) and determined that it did not fully comply with P.L. 114-278. In August 2019, DHS published an assessment of the effectiveness of the Transportation Worker Identification Credential (TWIC®) program. As the joint managers of the program, the Transportation Security Administration (TSA) and the United States Coast Guard prepared the DHS CAP to address findings in the assessment, then submitted the DHS CAP to Congress in June 2020. Although the DHS CAP summarized the assessment’s reporting on the required program areas and identified corrective actions for one area, it did not include corrective actions for the following program areas that we consider significant:
TWIC program benefits may not outweigh its costs.
TWIC’s risk-mitigation value is limited.
There may be non-biometric alternatives to the TWIC program.
Vetting standards could potentially be improved.
TSA and the Coast Guard determined no further actions to potentially improve TWIC program efficiency and effectiveness were required and, therefore, DHS did not act on these significant issues. As a result, DHS may be missing opportunities to improve the TWIC program.
Read Report No. OIG-21-66